You've got questions? We have answers!
What does cloud based mean?
It means an internet connection is all you need to use EasySpace. You don’t need to download anything! And you can access the software from anywhere in the world, with any device.
Who owns my data?
All data generated on EasySpace is 100% owned by you. EasySpace only has access to data for customer service instances.
I am using another software; how can I transfer my data to EasySpace?
Our trained development team will work with you to collect, transfer, and format your data into EasySpace.
Who will help me if I have a problem?
You can contact our support team at any time directly from the chat within your portal. We are also available by phone and email. Since EasySpace is world-wide our support teams are available when you need them.
Can I manage multiple facilities?
Of course, EasySpace allows facility owners to instantly toggle between facilities for easier executive management.
How many users can work with EasySpace?
EasySpace’s solution scales as your business scales. EasySpace supports multiple users whether your company has 5 or 500 hundred employees.
Can I control the user access?
EasySpace gives admins permission controls so that they may restrict users from specific content so that everyone stays focused on their responsibilities.
Does EasySpace integrate with my partners? (payment processing, facility access control, bank)
Integration is important to the customer experience. We will contact your partner if EasySpace is not already integrated with them.
Can EasySpace keep track of past due payments? ?
Of course, EasySpace notifies you of past due payments and allows you to create actions for specific timeframes.
Are units locked automatically?
EasySpace can automatically lock units via your gateway access. If your system is in the cloud, you can manage this part remotely.
What about accounting?
EasySpace can provide your accountant access or integrate with your accounting tools to generate reports.
I have a website. Will I receive my customers’ requests in EasySpace?
Of course, we integrate with your website to notify you of all incoming requests.
What if I don’t have a website?
Not a problem! We create websites so you can promote your brand and availability and receive requests from customers.
How can I communicate with my customers?
EasySpace users have a few options:
Email - Send documents such as contracts, payment reminders or reservations by email. Each month, customers will automatically receive their invoices.
Instant Messages- Our integrated chat allows you to seamlessly message clients from within the software. When they reply, you will get a notification.
Phone- EasySpace keeps track of incoming/outgoing phone calls so that you can add notes and create user profiles from them.
How do I know if my client received an email or text message from EasySpace?
EasySpace allows you to see when your message was delivered and opened.
Will EasySpace show me statistics?
EasySpace offers a library of detailed reports and statistics.
What about my facility map?
We produce your interactive facility map at no additional cost. If your facility undergoes construction you can easily drag, drop, and extend units.
Is EasySpace translated into my language?
EasySpace is available in English, French, German and Spanish. As a world-wide company we are constantly adding more languages. If your language isn’t supported, contact us to add it!
Is EasySpace new to my country?
EasySpace’s mission is to make management software easy, beautiful, and stress-free. We have met facility owners from all around the world that shared in our pursuit. Therefore, we decided to extend our solution world-wide so that all owners may leverage EasySpace to optimize their operations.